Flair Helps Northern Trust Create a User-Friendly Enterprise Desktop App


    Northern Trust
    Chicago, IL


    Financial Services

    Services provided:

    Content Strategy, Information Architecture, Development


    Northern Trust Bank, a leader in international banking and portfolio management services, depends heavily upon a secure internal intranet that is used by employees across all regions and banking divisions. The intranet houses thousands of tools, applications, documents and information sources—each built with separate requirements, access rights and design formats. Employees often struggled with locating information or understanding where to find a particular tool or application within the vast intranet tool.

    Northern Trust needed to develop an Enterprise Desktop app that was applicable to all employees in all business units, which would serve as a gateway into the intranet and assist users in finding information quickly and efficiently. Many requirements had been gathered, but they needed help designing an efficient and user-friendly design.


    Flair consultants conducted focus group sessions and usability tests to assist in gathering requirements for the new desktop app. We also worked closely with the Northern Trust team to implement many of the proposed recommendations including portlet design, information and content structure, search techniques, search engine improvement, information display and use of functional tools such as dropdown menus, check boxes, radio buttons and other items. All components were designed and developed using established style and design guidelines, brand guidelines and an existing technical foundation. 


    The project launched on time and on budget and enabled Northern Trust to establish a strong, scaleable foundation for future development and improvements.

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